Returns & margin recovery
Treat returns as a root-cause problem — not just a refund queue.
Connect return behavior to SKU, variant, customer, acquisition channel, supplier, region, support history, and margin impact.
Best first step
Returns Loss Audit
Start with diagnosis before implementation so the work is tied to the actual business constraint.
Find What Returns Are Costing UsThe problem
Why this becomes expensive if it is ignored.
A return-rate percentage does not explain which products, sizes, suppliers, channels, or customer expectations are creating avoidable loss.
The outcome
What the business should understand or improve next.
Identify costly return patterns and route the underlying issue to merchandising, product content, supplier management, support, or operations.
You probably need this when
The symptoms already look familiar.
Return rate is rising but the team does not know why.
Specific products or variants feel problematic but evidence is scattered.
Reverse logistics cost is hurting margin.
Support tickets and return reasons are not connected to product decisions.
Returns Loss Audit
What we would inspect or map first.
The first step is designed to produce useful findings even before a larger implementation is agreed.
Related Drasped services
The implementation depends on what the diagnosis finds.
Returns Loss Audit